Support Hub

Welcome to Support Hub.

Discord, email, chat — all in one inbox.

For the team that answers

Run all your support
from one inbox.

Discord, email, chat, WhatsApp: your customers and community are everywhere. Your team handles them all from one screen. An agent takes the first response and hands off to a human only when judgment is needed.

Inbox · 4
M
Mika
Can fans bring presents to the event?
H
Haru
On Tier 1 but seeing Tier 2-only content
T
Taro
Where are the stream archives?
Y
Yui
What are the fan-art posting rules?
Mika · Discord
Can fans bring presents to the upcoming event?
Agent
Checked with the team. Gifts can be handed in at the venue. No perishables or oversized items, please. Details in #event-info 🎁
Resolved
Agent
Members-only stream archives stay up for 30 days after airing.
Source
Viewing guide
Published
Workspaces
AAurora Fan ClubOwner
MMellow StudioAdmin
PProject NovaAgent

Every channel in one inbox — Discord and email today, more on the way.

DiscordEmailChatSoonWhatsAppSoonPhone / SMSSoon

One inquiry, start to finish.

The agent asks what it needs, gathers the facts, and drafts a few replies. You just pick one.

01 Reads it

It asks before it assumes.

The agent reads the message and asks the one clarifying question it needs to answer well.

InboxAAssigned to you
Mika
Discord · #support
MCan fans bring presents to the upcoming event?
✦Agent
Which event do you mean?
02 Gathers

Pulls the facts together.

It collects the relevant context, so a person doesn't have to go digging for it.

InboxAAssigned to you
Mika
Discord · #support
MThis Saturday's fan meet 🙌
✦Agent
I'll confirm this and get back to you here. Feel free to close this chat and wait for our reply. 🙏
03 Drafts options

Hands you a few ready replies.

No blank box. The agent drafts the common responses and you pick the one that fits.

InboxAAssigned to you
Mika
Discord · #support
Internal · only you see this
What the agent gathered
Event · Sat fan meetAsking · bring a giftPolicy · #event-info
✦Suggested replies (pick one)
Hand in at the venue desk (no perishables / oversized)
OK with conditions: point to #event-info
Ask venue staff to confirm first
04 Done

Sent, tagged, resolved.

The chosen reply goes out and the conversation files itself, ready for the next one.

InboxAAssigned to you
Mika
Discord · #support
Hand in at the venue desk (no perishables / oversized)Sent
✦Agent
Checked with the team. Gifts can be handed in at the venue. No perishables or oversized items, please. Details in #event-info 🎁
Resolved# Event

“Now that routine replies are handled for us, the team can finally focus on the conversations that really matter.”

Support Lead · NFF Operations

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